Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Contact
Talk to the people who build it
Questions, feedback, bug reports, press or research — messages go straight to the team that designs, builds and operates TalkRidge.
Get in touch
Ways to reach us
Prefer email, LinkedIn or the form below — however you get in touch, you reach the people doing the work.
Our office
Unit 2A, 17/F, Glenealy Tower,
No.1 Glenealy, Central, Hong Kong S.A.R
No.1 Glenealy, Central, Hong Kong S.A.R
Email us
Office hours
Mon – Fri / 9AM – 7PM HKT
Follow us
What happens next
From your message to a real answer
Getting in touch is a conversation with the makers, not a ticket number. Here is what to expect once you reach out.
1
You reach out
Send a message through the form below or email [email protected] — a question, a bug report, a press request or a partnership idea. No polished brief needed.
2
A human reads it
Messages land with the team that builds the product, not a support funnel. We aim to reply within one to two business days.
3
We answer plainly
If something is broken we say so and fix it; if a feature does not exist we say that too. The honesty policy on the Security page applies to email as well.
4
It shapes the product
TalkRidge is deliberately small, so real-world feedback carries real weight — many of the app’s conveniences started as a message like yours.
Before you write
What to include in your message
A few lines are enough. But the more of the following you can share, the faster we can give you a useful reply.
- What you were doing and what happened instead — for bug reports, the app version and device help a lot.
- Never include message contents, QR codes or fingerprints in an email — we do not need them, and email is not the place for them.
- For press: your outlet and deadline, so we can prioritise sensibly.
- For security research: a description of the finding and how you would like to be credited — we read these first.
- A rough idea of your time zone, so replies land while you are awake.
Before you ask
Your answer might already be written
Most questions we receive are covered in depth on one of these pages — each maps to a part of the product.
Good to know
Frequently asked questions
A few things people often want to know before getting in touch.
Is TalkRidge really end-to-end encrypted?
Yes — every message, voice note, photo, file and call is encrypted on your device and can only be decrypted on your contact’s. The protocol and its building blocks are described plainly on the Security page. One honest caveat, stated there too: the applications have not yet undergone an independent external audit.
Why is there no signup, username or phone number?
Because identity databases are what leaks, breaches and subpoenas feed on. Your identity in TalkRidge is a cryptographic keypair created on your phone; contacts learn it by scanning your QR code in person. There is nothing to register — and therefore nothing to steal.
What data do you actually hold about me?
A mailbox identified by a hash of a public key, sealed messages waiting to be delivered (deleted on delivery), and — only if you enable convenience mode — an encrypted backup blob that your keys alone can open. No name, no number, no readable contact list, no message content.
What happens if I lose my phone?
That depends on the mode you chose. In convenience mode, your identity and contacts can be restored on a new phone from an encrypted backup only your keys can unlock. In privacy mode nothing exists outside the device, so the history is gone — which is exactly the guarantee that mode makes.
Why can’t I find my friends by searching for them?
There is no directory to search — that is a feature. A searchable user base can be scraped, spammed and correlated; TalkRidge contacts are added by scanning each other’s QR codes in person, so only people you have actually met can ever reach you.
Who builds and operates TalkRidge?
HKMSP — a Hong Kong software house with two decades of IT, cloud and cybersecurity background. The same team that designs the protocol also runs the infrastructure and answers this contact form.
How soon will you respond?
We aim to reply within one to two business days. Office hours are Monday to Friday, 9AM to 7PM Hong Kong time, so a message sent over the weekend is typically answered early the following week.
Contact
Questions? Talk to a human.
Questions about TalkRidge, feedback on the app, or press and partnership enquiries — send a message and it lands with the team that builds the product.
Headquarter
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Email us
TalkRidge
TalkRidge is a private, end-to-end encrypted messenger: no phone number, no user directory, no ads. Contacts are added in person by QR code, and the servers only ever see ciphertext — designed, built and operated by HKMSP.
CONTACT US
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Central, Hong Kong S.A.R
Office Hours: 9AM - 7PM HKT
NEWSLETTER
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TalkRidge is designed, built and operated by HK Managed Services Provider Limited. Messages are end-to-end encrypted on your device before they are sent; TalkRidge’s servers store only ciphertext in transit and cannot read your conversations. The applications have not yet undergone an independent external security audit.
© 2026 HK Managed Services Provider Limited. TalkRidge is a product of HK Managed Services Provider Limited.